Broadband Infraco runs a state of the art Network Operations Centre (NOC) at Broadband Infraco’s Woodmead Head Office, providing large screen views of the network, detailed reporting on Service level agreements (SLAs) and a customer support centre.
The NOC continuously monitors the network and ensures that all SLAs with Broadband Infraco’s customers are met through a combination of the use of alternative routes to ensure services are available and the prompt use of the Broadband Infraco maintenance organisation to repair faults in the shortest possible timeframes.
Disaster Recovery NOC is a service where customers can utilise our premises to monitor their networks in cases of disaster.
Disaster Recovery service offering options:
- Option 1: Provide own internet & equipment i.e. printer, telephone.
- Option 2: Utilize Broadband Infraco’s internet and equipment.