Operator Relationship Manager


Broadband Infraco, a long distance national and international optic fibre connectivity network infrastructure provider based in Radiokop, seeks to appoint a suitable candidate to the following employment opportunity:


Key Responsibilities:

Reporting to the Programme Management Officer: the incumbent will:

  • Responsible for managing the relationships between the Fund and the private broadband operators that may apply and receive grants
  • Canvas potential applications to the Fund to raise awareness about the Fund and provide information on how to apply.
  • Develop and implement the Broadband Access Fund’s stakeholder engagement strategy and model.
  • Develop detailed selection criteria and methodology for scoring applications.
  • Working with the Fund team to assess and manage the stakeholder engagements /relationship.
  • To build, managing, preserve trusting relationships with operators that are successful and assisting them to meet the Fund’s technical and reporting requirements.
  • Manage engagement with the Private sector Internet Service Providers/ Fibre Network Operators and any other interested operators.
  • Develop and manage effective communication with positive image of the Fund in the industry, excellent communicator, able to work with sales and marketing teams and build rapport.
  • Resolve operator concerns quickly and effectively, forward upselling and cross-selling opportunities and promote high-quality sales, supply and service processes.
  • Set up the overall stakeholder engagement governance and creating realistic goals and deliver timelines.
  • Develops and manages one or more defined communication channels and/or stakeholder groups.
  • Identify and manage key stakeholders, explain difficult concepts and issues clearly to stakeholders and understanding their expectations for a successful programme.


Qualification and Experience:

  • Grade 12 matric
  • BCom Marketing or related qualification.
  • Post Grad Business Management qualification
  • More than 10 years’ experience as a Relationship Manager
  • ISP/ MVNO / FNOs industry knowledge and relationships with potential applicants to the Fund.
  • Experience providing client or account management services in the ICT sector.
  • 10 years’ experience in the Telecoms industry with In-depth understanding of residential broadband deployment.
  • Experience of fund or grant scheme marketing.

Applications and a comprehensive CV to be e-mailed to jobs@infraco.co.za

Enquiries should be directed to Ms. Palesa Modisane – Contact Details 078 287 2004 (Office Hours)

Closing Date: 09 July 2023

Broadband Infraco reserves the right not to make an appointment or to make a temporary appointment in accordance with the current organizational requirements. Appointment is subject to verification of the applicant’s qualifications and reference checking. Applications received after the closing date will not be considered.

Correspondence will be entered into with short-listed applicants only. If you have not heard from us within 4 weeks, you should consider your application unsuccessful. Placement will be in accordance with the Company’s Employment Equity Plan. Persons with disabilities are encouraged to apply.

Andrew Matseke ICT Summit

Broadband Infraco @ ICT Summit

Broadband Infraco at the 14th Annual ICT Summit

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