SUPPLY, DELIVER AND INSTALL TELEPHONE MANAGEMENT SYSTEM

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CALLING FEATURES:

• Caller ID/On Call Waiting: Know who’s calling before you answer
• Call Forwarding: Redirect calls to your mobile or other phone so you don’t miss any calls
• Follow Me: Have one of your numbers/extensions rings for a period of time and if unanswered forward to a second number and then third and so forth OR all ring the mall concurrently
• Caller ID Based Forwarding: Follow Me Based on number called
• Inbound Number Tagging: Tag an inbound caller ID for easy reception
  management for multiple companies
• Call Hold: Easily put a call on hold while you answer another call
• Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly)
• Call Conferencing: Join a conference room by dialling a feature code or get transferred in
• Call Waiting: Be notified when someone else is trying to call if you are already on a call
• Do Not Disturb: Callers go directly to voicemail or call forward when you don’t want to be disturbed
• Call Logs: Access detailed call records by extension or account
• Bring or port your own numbers
• FAX to Email/Web to FAX

CLOUD CONTACT CENTRE:

• Detailed Agent Reporting & Statistics
• Wallboards
• Routing of calls to alternative numbers and voicemail
• Professional auto-attendants Call queuing systems Real-time viewing of calls
• Customized integration into a variety of different platforms
• CRM Integration
• Call Recording

VOICEMAIL FEATURES:

• Password Protected Voicemail: Prevent unauthorized access to voicemail
• Voicemail Greeting Options: Unavailable / Personal Message
• Voicemail to Email: Receive voice messages as a wav file (or_audio file) attached to an email Digital receptionist (IVR) Multi-level IVR menu management Manage multiple IVR menus for different Inbound DIDs
• Day and Night Mode Schedule: Create different greetings according to time of day and day of week
• Custom Greetings: Upload third-party professional greetings to use as Digital Receptionist greetings

HUNT LISTS / RING GROUPS:

• Ring groups: Simultaneously ring a set of phones based on a DID
• Hunt lists: Set a linear line of ring groups (1 extension or many) for a period of time, before transferring to a second and third ring group etc.

CALL RESTRICTIONS

• Block outgoing calls to specified numbers

QUEUS MANAGER

MEDIA MANAGEMENT

• Custom Music-on-Hold Custom Digital Receptionist Recordings Custom voicemail messages

CALL RECORDING

• Adhoc call recording
• Secure call recording storage
• Archiving call recordings

REPORT MANAGEMENT

• Real time inbound and outbound call details records
• Outbound call source listed by extension
• Outbound call source lists for virtual extensions

EXTENGION MANAGER

• Access, search and download call recordings
• Personal profile editing Detailed call analytics

CLOUD PBX INTERFACE – MANAGEMENT

• Manage and record voice prompts or adverts
• Create and customize IVRs
• Set and change working hours
• Add new devices in minutes
• Control hunt groups and call queues
• View incoming and outgoing detailed call records
• Download and analyze call records
• See at a glance which users are online and using the phone (Operator Panel)
• Manage user access levels
• Call Forwarding and Call restricting
• Extension manager

INSTRUMENTS

• 10x Call Centre, voice, headset, desktop, physical phone
• 7x Executive, voice, video calling capability
• 1x Receptionist, voice, call routing +
• 3x Exec PA, voice, intercom, etc.
• 179x normal employee, voice, call conferencing
• 1x Polycom Trio (which support Microsoft Teams and Skype for Business)

CALLING PLANS AND RATES

• Local
• International – Destination dependent
• Cellular

OPEX MODEL

• Phones covered for repair and replacement under Managed services

ATTENTION: Zanele Sibiya

Only bidders with B-BBEE status level contributor of 1 with at least 51% Black Owned Ownership and Level 2 with at least 51% Black Owned Ownership will be regarded as acceptable and will be shortlisted for further evaluation.

Closing Date: 18 March 2020 At 12h00 (South African Time).

Please take note that this is a confidential request and you are requested to treat all information, including this Request for Proposals as confidential and you must not discuss or divulge this information to any 3rd party without our written permission.