NOC SHIFT TEAM LEADER (PERMANENT)
NOC SHIFT TEAM LEADER (PERMANENT)
Broadband Infraco, is a long distance national and international optic fibre connectivity network infrastructure provider based in Radiokop, seeks to appoint a suitable candidate to the following employment opportunity:
Key Responsibilities:
Reporting to the Supervisor: NOC, the incumbent will:
- Directly team leads the Broadband Infraco NOC shift team.
- Generate shift incident reports to be sent to the NOC Supervisor.
- Proactive surveillance of network alarms and strict adherence to Broadband Infraco fault management process.
- Liaising with Broadband Infraco Maintenance team and 3rd party service providers to ensure speedy resolution of network failures.
- Ensure proper shift handover and proper reporting of incidents.
- Act as the first contact to the NOC Supervisor/ Manager during shifts.
- Keep the customer informed as to progress on fault resolution during unplanned and planned outages.
- Ensure strict adherence to Broadband Infraco Network Operations processes to safeguard the integrity and availability of the network.
- Invoke escalation process according to Service Level Agreements (SLA) and
escalation matrix
Qualifications and Experience:
- National Diploma in Electrical Engineering or Computer Systems Engineering.
- The candidate must have equivalent skills and experience on Telecommunication Network)
- Courses in specific products e.g. SDH, DMWM
- Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer.
- Ability to explain to Technicians on site required actions and identifications of components at a detailed level.
- Experience in using diagnosed software and understands the IP Network.
Applications and a comprehensive CV to be e-mailed to careers@infraco.co.za
Enquiries should be directed to Mr. Kingsley Moyakamela – Contact Details: 011 235 1710 (Office Hours).
Closing Date: 14 August 2025
Broadband Infraco reserves the right not to make an appointment or to make a temporary appointment in accordance with the current organizational requirements. Appointment is subject to verification of the applicant’s qualifications and reference checking. Applications received after the closing date will not be considered.
Correspondence will be entered into with short-listed applicants only. If you have not heard from us within 4 weeks, you should consider your application unsuccessful. Placement will be in accordance with the Company’s Employment Equity Plan. Persons with disabilities are encouraged to apply.
